We've answered some of the most commonly asked questions in these FAQs. If you're looking for a security product recommendation, speak to a member of our team for advice.
Why should I choose Roché security products?
Roché are one of the UK’s leading manufacturers of quality security systems. Every shutter, grille or gate is individually built to the customer's exact specifications using high quality materials and the latest production techniques in our on-site factory in Shropshire. We are in complete control of your project, from concept to installation.
How much do security shutters, grilles and gates cost?
The cost of our security products will vary dependent on specification and opening sizes. Please contact the office with estimated sizes and we will give you an accurate quotation over the telephone. Providing detail supplied is not significantly different from a physical site survey, we will honour all referenced verbal quotations.
How do I know I am getting value for money?
Roché do not use “direct sales techniques”. We do not inflate pricing to offer clients discounts for same day purchases, for example. We pride ourselves on ethical selling and guarantee our clients accurate pricing commitment - from the initial enquiry stage through to site installation. This transparency has been key to our success. We are so confident we offer UK customers the best value for money, that we guarantee to beat any like for like genuine quotation. If you are offered an equivalent product and guarantee by another manufacturer for less, we promise to beat that price (subject to terms and conditions).
How can I be assured of product quality?
Roché will not compromise quality and all our products are designed and built to TUV standards of excellence. Manufacture and installation is quality assured to BS EN ISO 9001: 2000. All products are CE marked to ensure complete peace of mind. Much of our business is 'word of mouth' recommendation and Roché believe this is testimony to our customer service and after sales support. The company is a member of The Door & Hardware Federation, British Blind & Shutters Association, Construction Line and the Guild of Master Craftsmen. All domestic installations are underwritten by a dedicated insurance body for peace of mind.
How do I get a quotation?
Roché manage your project every step of the way, from concept to installation. In the first instance, we would encourage customers to request a brochure or contact our customer services department on 0800 0851 461. Alternatively, simply contact the office and request a site survey. Our surveyors are exactly that - surveyors! There is no hard sell and they measure and offer advice to suit your needs.
Do you specialise in domestic or commercial security?
Both - we install security shutters, grilles and entrance gates at domestic and commercial addresses across the UK. Roché conduct site audits at your convenience and will never employ high pressure sales techniques. In addition to design, manufacture, supply and installation, we are able to conduct site surveys and security audits, as well as after sales servicing and repair and insurance work.
What about installation?
All our products are custom-made from accurate measurements taken by our surveyors, to be installed by Roché engineers. Polite and well presented, the high level of recommendation work we undertake is testimony to their commitment.
What levels of security do you offer?
Our wide range includes shutters and grilles for everything from low to very high security applications. From domestic window shutters in relatively safe areas to government buildings requiring LPS 1175 approved protection, we have it all. Working closely with the Loss Prevention Certification Board (LPCB) and the Secured by Design, we have gained numerous security product approvals and associated accreditations. The LPCB (which is part of BRE Global) work with insurers, government, police, designers, manufacturers, contractors and end users to develop methods by which product performance and reliability can be assessed. All of our LPCB-approved products have been subjected to rigorous testing to assess their resistance to deliberate attack.
What sizes are available?
Security shutters and grilles are available from less than 1m² to 40m², dependent on product specification and application. Width spans of up to 8m with shutters and 10m with grilles can be achieved as required. Typical gate widths are 3-5m in line with driveway restrictions, but Roché can design a bespoke solution for any scenario.